Privacy Policy

1. Introduction

GetReport is a digital platform designed to allow patients to access diagnostic reports made available by participating diagnostic centres.

This Privacy Policy explains what information may be processed through the platform, why it is processed, how it may be used and the choices available to users.

2. Information We May Process

Depending on how you use GetReport, information processed through the platform may include:

• Mobile number used to access a report.
• Report access PIN or related authentication information.
• Information required to identify or provide access to a report.
• Diagnostic report files made available through participating diagnostic centres.
• Information submitted through our contact forms.
• Technical information such as browser, device and basic website usage information.

3. How Information Is Used

Information may be processed for purposes including:

• Providing access to diagnostic reports.
• Authenticating users using information supplied by participating centres.
• Operating and maintaining the GetReport platform.
• Responding to support and contact requests.
• Protecting the platform against misuse, fraud and unauthorised access.
• Improving website performance, security and functionality.
• Complying with applicable legal requirements.

4. Diagnostic Centre Information

Participating diagnostic centres may provide patient and report information to GetReport for the purpose of making reports available through the platform.

Diagnostic centres are responsible for ensuring that information and reports they submit to the platform are provided lawfully and for an appropriate purpose.

5. Report Access

GetReport may use a patient’s registered mobile number, PIN or other access information supplied by a participating diagnostic centre to provide access to an available report.

Users should not share their report access information with unauthorised persons.

6. Sharing of Information

GetReport does not intend to sell personal information to third parties.

Information may be shared or made accessible where necessary to provide the requested service, operate the platform, maintain security, use service providers supporting the platform, or comply with applicable law.

7. Service Providers

GetReport may use third-party service providers for hosting, storage, security, communications, analytics or other technical services required to operate the platform.

Where third-party services process information on behalf of GetReport, appropriate contractual and technical measures should be used to protect the information.

8. Data Security

We aim to use reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure, loss or misuse.

No internet-based system can be guaranteed to be completely secure, and users should take reasonable precautions to protect their account and access details.

9. Data Retention

Information may be retained for as long as reasonably necessary to provide the requested services, maintain business and security records, resolve disputes, comply with applicable legal obligations, or for other lawful purposes.

Specific retention periods may depend on the type of information and the relationship between GetReport, the patient and the participating diagnostic centre.

10. Cookies and Similar Technologies

GetReport may use cookies and similar technologies required for website functionality, security, preferences, analytics or other legitimate purposes.

More information about cookies is available on our Cookie Policy page.

11. Your Rights and Choices

Depending on applicable law and the circumstances of processing, individuals may have rights relating to their personal data, including rights concerning access, correction, updating, withdrawal of consent where applicable, and grievance or complaint mechanisms.

Requests relating to personal information may be made through the contact details provided on our Contact Us page.

12. Children’s Information

GetReport is not intended to encourage children to independently use the platform without appropriate involvement or authorisation from a parent, guardian, or other person authorised under applicable law.

13. Links to Other Websites

GetReport may contain links to third-party websites. We are not responsible for the privacy practices, security or content of websites that we do not operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data practices.

The updated version will be published on this page with the revised date.

15. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of personal information, please contact us through the Contact Us page.